Refund & Replacement Policy
Last updated: September 28, 2026
This policy explains when a digital product order may qualify for support, replacement, or refund consideration.
1. Digital Product Nature
Many products sold by Sasti Market are digital and may be delivered, activated, or made available shortly after payment verification. Because digital products cannot always be “returned” in the same way as physical goods, refund eligibility depends on the specific circumstances of the order.
2. When Replacement May Be Available
A replacement may be considered when a delivered product is materially different from the ordered product, is non-functional at the time of delivery, or cannot be used as described due to an issue attributable to the supplied product or access.
3. When a Refund May Be Considered
A refund may be considered where an order cannot be fulfilled, a valid replacement cannot reasonably be provided, or another material order issue is confirmed after review.
4. Situations Usually Not Eligible
Refund or replacement may be declined where:
- The customer changes their mind after successful delivery or activation.
- The product was used, shared, modified, resold, or misused after delivery.
- Incorrect information was provided by the customer during the order.
- The issue results from the customer’s device, internet connection, location, or unsupported setup.
- A third-party service changes its rules, features, pricing, availability, or policies after delivery.
- The customer violates applicable product instructions or third-party terms.
5. Reporting an Issue
If you experience an issue, contact Sasti Market support as soon as reasonably possible and provide your order number together with enough information to review the problem.
6. Verification
We may request reasonable evidence such as screenshots, error messages, or order details to verify a reported issue. Do not send passwords, one-time codes, or other highly sensitive authentication information unless specifically required through a secure support process.
7. Resolution
Depending on the verified issue, we may provide troubleshooting assistance, replacement access, an alternative resolution, account credit, or a refund where appropriate.
8. Processing Time
Approved refunds may require additional processing time depending on the original payment method, banking network, or payment provider.
9. Abuse and Fraud
Sasti Market may decline claims involving suspected fraud, repeated abuse, false information, unauthorized payment disputes, or deliberate misuse of digital products.
10. Contact
For refund or replacement support, contact Sasti Market through the support or WhatsApp options available on this website and include your order number.